Super Phone

 

Operation Manual

 

 

 

SP-3000
CONTENTS

 

Understanding the Super Phone

A Brief Overview

No Computer Needed

User-friendly Interface

Main Features

Super Phone-to-Super Phone Mode

Phone to Super Phone Mode

Super Phone-to-Phone Mode

Direct-IP Mode

 

Installation 

Package Contents

Internet

2 Wiring installation of the Super- Phone

3 Input Data from Telephone Keypad:

4 Input Basic Information

 

Personal Account Maintenance

Super Phone LCD Display FAQ Chart

Troubleshooting

Contacting Super Phone Support

 

 

 

Super Technologies, Inc.

http://www.supertec.com

 


Understanding the SP-3000

 

Congratulations! You have selected the future-proof Internet Telephony product.

 

SP-3000 is an innovative and standards compliant Voice over Internet Protocol (VoIP) solution for corporations and individuals. SP-3000 allows various connection modes like SP-3000-to-SP-3000, SP-3000-to-Super Phone, SP-3000-to-Super Phone, SP-3000-to-Phone and Phone-to-SP-3000 via Internet or other TCP/IP networks.

 

Traditionally, real-time voice communication is sent over Public Switched Telephone Network (PSTN). With circuit-switched technology, each call uses dedicated bandwidth. End-to-end calls are established on the basis of a sequence of dialed digits, and the PSTN dedicates a physical path between callers. Although the telephone equipment establishes the call path at the beginning of the call, the path may change between calls, but not during any specific call. In comparison with the PSTN, an Internet Protocol (IP) network has a packet-switched architecture. Data transmits in packets. The path from end to end can vary within an established session. The data packets contain the destination IP address information, for packet routing. As networking environments change, routing devices update with dynamic protocols. SP-3000 is a complete Ethernet phone set. It transmits voice traffic over IP-based packet-switched networks and be used as a traditional PSTN telephone.

 

SP-3000 provides Ethernet phone, digital phone, and mini-hub functions. Allows users to receive phone calls from Internet and PSTN (Public Switched Telephone Network) at the same time. By using SP-3000, miss no more phone calls.

 

Start big savings. Own an SP-3000 today! Better yet, thanks to SUPER TECHNOLOGIES’ JustDialIt Technology, your receiver end does not need another SP-3000 to enjoy the advanced VoIP technology. Long-distance and international call charges disappear with this extraordinary device. The first intelligent Ethernet Phone, it offers full duplex, supreme quality and low latency voice conversation

 

Virtual Phone line.

 

With SP-3000’s Regular Phone to Super Phone feature, have a USA phone number for anywhere in the world where there is Internet. Get a 206 code number or even a 1-800 Toll free number to work on your Super Phone. For more details, visit http://www.virtualphoneline.com

 

 

 

 

A Brief Overview

In the past, real-time voice information is sent over the Public Switched Telephone Network (PSTN). With the Circuit-Switched Technology, every call takes up a dedicated bandwidth. End-to-end calls are established on the basis of a sequence of dialed digits, and the PSTN dedicates a physical path between callers. Although the telephone equipment establishes the call path at the beginning of the call, the path may change between calls, but not during any specific call. In comparison with a PSTN, an Internet Protocol (IP) Network has a Packet-Switched architecture. Devices transmit data in packets, and the path from end to end can vary within an established session. In addition to data, packets also contain addressing information, that routing devices use to send information to its destination. Routing devices maintain tables which instruct them how to direct packets. As networking environments change, routing devices update with dynamic protocols. Traditionally, the PSTN was the only network supporting voice communication. With a Super Phone, voice traffic can be sent over IP-based Packet-Switched networks!

 

No Computer Needed

 

SP-3000 has its own processor and network interface; it works independently and intelligently! Dial the IP address or device ID of the remote party from your SP-3000. Now, you can talk via the Internet. All communication costs are eliminated except a local Internet connection charge. SP-3000 Ethernet phone conveniently makes Internet phone calls and IDD (International Direct Dialing) calls.

 

User - Friendly Interface

 

SP-3000 is an intelligent Ethernet phone with VoIP, digital phone, and mini-hub functions. SP-3000 is a migration to IP telephony with the coexistence of circuit-switched networks. The dual Ethernet/PSTN interface lets users receive calls at once from Internet and PSTN lines. SP-3000's built-in mini-hub relays the network to other nodes like a PC.

As a full-featured IP key phone, SP-3000is logically equipped with speed-dial, speaker-phone, auto-answer, mute, redial, hold function and much more. The LCD display provides users with snapshots of setup guidance, connection quality, cal party identification and conversation status. Additional notable features include automatic on-line software upgrades and an optional built-in digital answering machine.

 

 


Package Contents

ER In the Super Phone package, users will find:

 

An SP-3000 main unit

A handset

A handset cord

Two stands

A 12V/1A DC power adapter

A RJ-11 phone line cord

A RJ-45 network cable

An operation manual

A warranty card

 

 

Basic Requirements to Use Super Phone

 

 

Technical Specifications

 

Dimensions

242mmx208mmx74mm ( 9.5"x8.2"x2.9" )

Weight

Approximately 1.5kg  ( 3.21 Lbs )

Power

DC12V 1A

Temperature

0 - 50° ( 32° ~ 122° F )

Humidity

10% to 90% non-condensing

Internal RAM

2M bytes

Flash Memory

1M bytes

LCD Display

20 X 2 LCD display

Telephone Interface

Two RJ11 jacks to line and phone

Voice Compression

G.711, G.723.1 ,G.729

Network Protocol

TCP/IP, UDP, DHCP, BootP, Telnet

Network Interface

Two RJ45 jacks to LAN and PC

Button Features

9 functional & 21 programmable buttons with LED indicators.

Optional Protocols

H.323, MGCP, SIP

Optional Function

Answering machine for incoming PSTN calls

 

 

 

 

Installing Your SP-3000

 

As seen in the graph below, connecting SP-3000 is clear as connecting a laptop PC.

 

 

 

1. Plug an Ethernet port with the Internet connection into the RJ45 jack labeled LAN.

2. Plug a regular phone line into the RJ11 jack labeled LINE.

3. Plug power adapter into a power outlet. Plug the DC adapter connector into SP-3000 power socket labeled DC 12V.

 

 

 

 

 

 

 

 

 

 

Ready to Configure

 

Plug the power connector into SP-3000. See SP-3000’s LCD panel show the following messages:

 

 

After you see the scrolling message on the LCD panel, you have successfully completed the installation. Begin to configure your SP-3000 by simply pressing ENTER button to go to the menu.

 

 

Configuring Your SP-3000

 

With the smart configuration program, the SP-3000 is ready to use in three minutes!

 

Before You Start

To use SP-3000 as an Ethernet phone, subscribe an Internet access from your

local ISP. xDSL, Cable Modem or Leased Lines. Get the following information:

1) IP Address: _ _ _ . _ _ _ . _ _ _ . _ _ _

2) Gateway IP Address: _ _ _ . _ _ _ . _ _ _ . _ _ _

3) Subnet Mask: _ _ _ . _ _ _ . _ _ _ . _ _ _

 

 

 

 

Using Keypad & Buttons to Configure SP-3000

 

To configure your SP-3000, use the keypad on the SP-3000 to enter and scroll the menu and to input the necessary information as seen below. Keep the handset on-hook (on the phone) while you input data.

 

 

 

< Control Panel >

 

·          To go to the Main Menu, press ENTER button.

·          To go to Sub-menu, go to the Main Menu first ; with setup items containing sub-menu displayed, press ENTER button.

·          To edit setup items, select the setup item you want to edit. Then press ENTER button to input data. After completion of data in put, press ENTER to save. Press <LEFT> or <RIGHT> to move the previous or next item.

·          To input data from telephone keypad, refer to Key & Characters Table.

 

 

< Key Pad >

 

 

Main Menu & Sub Menu

 

 Basic Setup Items:

After completing the Basic Setup, make Internet phone calls from your SP-3000 to anyone equipped with any of SUPER TECHNOLOGIES’ VoIP devices such as SP-3000, Super Phone, and Super Phone.

 

Basic Setup (SP-3000-to-SP-3000/Super Phone/Super Phone Mode)

 

Before you start using your SP-3000, subscribe an Internet access line from your local ISP. It can be xDSL, Cable Modem, or Leased Line. To make Device-to-Device Internet phone calls, only IP ADDRESS, GATEWAY IP and SUBNET MASK information are required.

 

IP Address (Required)

IP Address is an identifier for devices on a TCP/IP network. Your IP Address allows other VoIP devices on the Internet to find your location. The format of an IP address is a 32-bit numeric address written as four numbers separated by periods.

 

Step1 Press ENTER button to go to Main Menu. The first item is IP ADDRESS. Press ENTER button to edit.

Step 2 Use the keypad to input the IP Address obtained from

your ISP. ( e.g. _ _ _ . _ _ _. _ _ _. _ _ _ )

Step 3 Press ENTER to save and exit edit mode.

Note: In a DHCP network environment. your ISP assigns a dynamic IP to you. Go to DHCP item and enable the DHCP function, and then you can skip the Basic Setup.

Note: The IP address you entered must be a real IP Address and not used by other equipment such as PC or printer server on the LAN.

 

Gateway IP Address (Required)

 

The purpose of a gateway is to link two different types of networks. For example, the way the Gateway IP Address for a LAN connects to the WAN is the IP Address of the router.

 

Step 1 With GATEWAY IP displayed, press ENTER to edit.

Step 2 Use the keypad to input Gateway IP Address.

( e.g. _ _ _. _ _ _. _ _ _. _ _ _ )

Step 3 Press ENTER to save and exit edit mode.

 

Subnet Mask (Required)

 

Subnet Mask is a mask used to determine which subnet an IP address belongs to. It empowers the network administrator to divide the host part of the address into two or more subnets.

 

Step 1 With SUBNET MASK displayed, press ENTER to edit.

Step 2 Use the keypad to input your subnet mask information. ( e.g. _ _ _. _ _ _. _ _ _. _ _ _ )

Step 3 Press ENTER to save and exit edit mode.

 

DHCP Function

 

SP-3000 supports DHCP (Dynamic Host Configuration Protocol) which is a protocol for assigning dynamic IP addresses to devices on a network. Because a device can be assigned a different IP address every time it connects to the network, a new device can be added to a network without hassle of manually assigning it a unique IP address.

 

Step 1 If your network is under DHCP environment, with DHCP displayed, press ENTER.

Step 2 Press <RIGHT> to select “On” to enable DHCP function.

Step 3 Press ENTER to save and exit.

Note: Once you enable DHCP function, skip Basic Setup.

Note: If you use a steady real IP Address for your SP-3000, please keep the default “Off” for this item.

 

ITSP Setup (SP-3000-to-Phone Mode)

 

 

ITSP (Internet Telephony Service Provider) provides telephony service over the Internet. If you would like to call a receiver not equipped with SUPER TECHNOLOGIES’ VoIP product, subscribe ITSP services provided by SUPER TECHNOLOGIES’ Internet Telephony Network. This section consists of all settings for you to use SUPER TECHNOLOGY Internet Telephony Service.

 

ITSP Account (Required for SP-3000-to-Phone Mode)

 

To call a party not equipped with VoIP device, subscribe SUPER TECHNOLOGIES’ Internet Telephony Service. You will be given calling points stored in a 10-digit ITSP Account or installed with your 6-digit Device ID Number. With a valid account, make Internet phone calls to any regular phone within service areas.

 

Step 1 With ITSP ACCOUNT displayed, press ENTER to edit.

Step 2 Use the keypad to input the 10-digit ITSP Account number

obtained from SUPER TECHNOLOGIES’ compatible ITSPs.

Step 3 Press ENTER to save and exit edit mode.

 

Note: If your calling points are stored directly into your Device ID Number, please leave the ITSP ACCOUNT item as blank.

Note: The default account is Device ID Number preset in device SP-3000 upon purchase. Ask your retailer or dealer to credit the default account to use it instantly. Or send an e-mail to sales@Super Technology.com.tw for more information.

Note: To check your account balance, please press DISPLAY button. You will see your Device ID Number and/or ITSP Account balance on the LCD panel.

 

Your Phone Number (Optional)

Step 1 With YOUR PHONE NO. displayed, press ENTER to edit.

Step 2 Use the keypad to input your phone number associated with your SP-3000.

Step 3 Press ENTER to save and exit edit mode.

 

Long-distance Code (Required for SP-3000-to-Phone Mode)

 

Step 1 With LONG DIST CODE displayed, press ENTER to edit.

Step 2 Use the keypad to input the code for making a domestic long-distance phone call. (e.g. The long-distance code in USA is 1.)

Step 3 Press ENTER to save and exit edit mode.

 

International Code (Required for SP-3000-to-Phone Mode)

 

Step 1 With INT’L CODE displayed, press ENTER to edit.

Step 2 Use the keypad to input the code for making an international phone call. (Ex: The international code in USA is 011.)

Step 3 Press ENTER to save and exit edit mode.

 

Country Code (Required for SP-3000-to-Phone Mode)

 

Step 1 With COUNTRY CODE displayed, press ENTER to edit.

Step 2 Use the keypad to input country code. (Ex: The country code of USA is 1.)

Step 3 Press ENTER to save and exit edit mode.

 

Exit to Main Menu

 

With EXIT TO MAIN displayed, press ENTER to leave ITSP SETUP section.

 

 

Device ID (Non-editable)

 

Each SP-3000 has a unique 6-digit Device ID Number. This is on the bottom of the SP-3000. Talk to other online SUPER TECHNOLOGIES’ VoIP Device (SP-3000, Super Phone, Super Phone). Dial the receiver’s Device ID Number with a prefix  “*” and a suffix “#” button. This is a non-editable field.

DNS Address

 

DNS (Domain Name Service) is an Internet service that translates domain names into IP addresses. If one DNS server doesn’t know how to translate a particular domain name, it asks another, and so on, until the correct IP address is returned.

 

Step 1 With DNS ADDRESS displayed, press ENTER to edit.

Step 2 Use the keypad to input the DNS address.

Step 3 Press ENTER to save and exit edit mode.

 

Note: SP-3000 has a preset DNS address. Unless your ISP requires a specific DNS Address, you may use the default setting.

 

E-mail Address (Optional)

Step 1 With E-MAIL ADDRESS displayed, press ENTER to edit.

Step 2 Use the keypad to input your e-mail address.

Step 3 Press ENTER to save and exit edit mode.

 

Play Volume

This item allows you to adjust the level of play volume.

 

Step 1 With PLAY VOLUME displayed, press ENTER to edit.

Step 2 Use <- RINGER> or <RINGER+> button to adjust the level

of play volume. The valid range is from 1 to 9. The default setting is 5.

Step 3 Press ENTER to save and exit edit mode.

 

Voice Quality

SP-3000 complies with ITU G.723.1 standard. Two data rates, 5.3K and 6.3K bps, are available. This item allows adjustment of the data compression rates. On PSTN, the data compression rate is 64K bps. SP-3000 uses bandwidth wisely.

 

Step 1 With VOICE QUALITY displayed, press ENTER to edit.

Step 2 Use <- RINGER> or <RINGER+> button to select between rates. The default rate is 6.3K.

Step 3 Press ENTER to save and exit edit mode.

 

Data Control

This item allows you to select the number of frames for each data packet. One frame is defined as Low, two for Medium, and three for High. The lower the frame number is, the higher the reliability will be, but the higher bandwidth will be consumed.

Step 1 With DATA CONTROL displayed, press ENTER to edit.

Step 2 Use <- RINGER> or <RINGER+> button to select from Low, Medium or High. The default level is Low.

Step 3 Press ENTER to save and exit edit mode.

 

Jitter Delay

 

Jitter is the variation of delayed data experienced during the packet routing and switching over the Internet. Occasionally, when the Internet traffic flow is not stable, you can adjust the value to HIGH in order to obtain a better voice quality. The lower jitter delay is, the shorter delay will be, but the voice quality might not be good.

 

Step 1 With JITTER DELAY displayed, press ENTER to edit.

Step 2 Use <- RINGER> or <RINGER+> button to select the level from Low, Medium or High. The default rate is Low.

Step 3 Press ENTER to save and exit edit mode.

 

PSTN Flash Time

The PSTN flash time depends on the request of your regional telephony system or PBX system. The valid range is from 100 to 2000 ms.

 

Step 1 With PSTN FLASH TIME displayed, press ENTER to edit.

Step 2 Use <- RINGER> or <RINGER+> button to select the level. The default setting is 600 ms.

Step 3 Press ENTER to save and exit edit mode.

 

System Clock

This item allows you to set up the clock of your SP-3000.

Step 1 With SYSTEM CLOCK displayed, press ENTER to edit. Step 2 Use

<- RINGER> or <RINGER+> button to adjust the time. SP-3000 uses the 24-hour setting. The valid range is from 00:00:00 to 23:59:59.

Step 3 Press ENTER to save and exit edit mode.

 

Auto Upgrade

 

This function allows you to download new versions of software via Internet to your SP-3000.

 

Step 1 With AUTO UPGRADE displayed, press ENTER to go to

DOWNLOAD NOW.

Step 2 Press ENTER to download. SP-3000 will connect to SUPER TECHNOLOGIES’ Download Server for the latest software version automatically.

Step 3 After completion of the upgrading process, press any button to exit.

 

Note: To restore to the previous software version, please refer to Chapter 5 Upgrading Your SP-3000.


Telnet Password

 

This item allows you to remotely edit the setting of your SP-3000 by Telnet program.

 

Step 1 With TELNET PASSWORD displayed, press ENTER to edit.

Step 2 Use the keypad to input your password so that you can remote control your SP-3000 by using Telnet.

Step 3 Press ENTER to save and exit edit mode.

 

Exit To Main Menu

 

With EXIT TO MAIN displayed, press ENTER to leave SYSTEM SETUP section.

 

How to Edit Your Phone Book

 

SP-3000 provides two types of Phone Books for your speed dialing. Store the numbers frequently used to the Phone Book. Make a phone call by simply pressing a speed dial button.

 

Speed Dial (PSTN)

 

SP-3000 provides the speed dial function on PSTN mode. You can save up to 21 entries of frequently used phone numbers.

 

Step 1 With SPEED DIAL (PSTN) displayed, press ENTER to edit.

Step 2 Press ENTER to input data for the 1st entry.

Step 3 Key in the Name referring to Key & Characters Table. Press ENTER to save and edit phone number.

Step 4 Key in the Phone Number. Press ENTER to save and exit.

Step 5 Press <RIGHT> to scroll to the next entry.

Step 6 Repeat steps 2 to 4 to input more entries.

Step 7 You can scroll to EXIT TO MAIN and press ENTER to exit to the main menu.

 

Note: If you are at the extension side and need to dial “0” to get a line, save the phone number with “0” as a prefix.

 

Speed Dial (SP-PHONE)

 

SP-3000 provides the speed dial function on SP-PHONE Mode. You can save up to 21 entries of frequently used IP Address, Device ID Number or Phone Number.

 

Step 1 With SPEED DIAL (SP-PHONE) displayed, press ENTER to edit.

Step 2 Press ENTER to input data for the 1st entry.

Step 3 Key in the name referring to Key & Characters Table. Press ENTER to save and edit IP, ID, or Phone Number.

Step 4 Key in the IP Address (Ex: _ _ _ _ _ _ _ _ _ _ _ _ ) or ID Number (Ex:. _ _ _ _ _ _ ) or Phone Number. Press ENTER to save and exit.

Step 5 Press <RIGHT> to scroll to the next entry.

Step 6 Repeat steps 2 to 4 to input more entries.

Step 7 You can scroll to EXIT TO MAIN and press ENTER to exit to the main menu.

 

Exit Setup

 

With EXIT SETUP displayed, press ENTER to leave the main menu.

 

 

How to make calls from a Super Phone.

Before making phone calls from Super Phone, connect to the Internet.

 

A: Calling Super Phone to Regular Telephone mode:

 

To make a long distance call in U.S.A.:

 

Dial  [Long dist code] + [Area code] +  [Telephone number] eg: 1 212 5551212 You will pick up the Phone. Look at the Screen of the Super Phone for the @ sign.

 

Dial 12125551212. Then press the # button. Look at the screen, and it will show you the available TALK TIME Balance. Then it will connect you to the called party. Wait for it to be answered, and talk.

 

To make an international call from the Super Phone, for example in UK:

 

[UK country code] +  [London area code] + [London telephone no.] 44 171 555 1212 Pick up the phone. Look at the Screen of the Super Phone for the @ sign. Dial 441715551212 and then press the # button. The screen shows you the available TALK TIME Balance. Then it will connect you to the called party.  Wait for it to be answered, and talk.

 

Please note that, when you make a call from the Super Phone to a regular phone, you are being charged at our Calling Rates. http://www.mysuperphone.com/rates

 

* Please note Super Phone will start charging the call exactly after 20 seconds even if the call is not being answered. If your required phone is not answered within 15 seconds, please hang up and redial again.

 

 

B: Regular Phone to Super Phone Mode: (Local long distance charges if any)

 

 

To call from Regular Phone to a Super Phone at a remote location from the USA, dial our gateway number 1-206-279-2929 or 1-206-279-2930. A computer’s voice asks for the Super Phone ID you wish to dial. Dial your required Super Phone ID. Hear a beep and in a few seconds your Super Phone at the remote location will ring. That Super Phone must be online. This is evident by the @ symbol on it.

 

 

B: Super Phone to Super Phone Mode: (100% Free)

 

Put your Super Phone online, using instructions above. Know the receiving party's Super Phone ID Number (on the Back of the Super Phone.) Confirm that their Super Phone is online. Dial  * + [Six-digit ID of remote Super Phone] # Ex: *710001#.  The LCD screen shows search for the other Super Phone. Hear the Super Phone ring like a regular phone. The other party picks up. Talk.

 

If your Super Phone screen says "PARTY OFFLINE," it means that the other party you are calling is not connected to the Internet. You need to have them connected to the Internet first.

 

 

 

Checking Your Account Balance

Check your Device ID number and ITSP account balance by pressing DISPLAY button on the SP-3000. The balance will show on the LCD panel.

 

Also check your balance on SP-PHONE mode (LED on). Please pick up the handset or press SPEAKERPHONE button. Dial *88 to check ITSP Account balance or *99 to check Device ID Number balance. The balance will show on the LCD panel.

 

Personal Account Maintenance

 

Signing up for a personal account

If Super Technologies has your email address on file when you purchase Super Phone, you will receive a notification email that includes your login user ID and password for accessing your new personal account.

 

Signing in to your personal account

Go to http://admin.mysuperphone.com/

Enter your login user ID and password.

 

What you can do with your personal account

View your order

Change password

Personal Info

Talk time History

Add Talk Time (You must have a credit card authorization on file).

Refer a Friend

 


Super Phone LCD Display FAQ Chart

 

LCD Message

Meaning

 

@ Blinking

Not connected to Internet successfully

@ Not Blinking

Connected to Internet successfully

Balance XXXX

Remaining TALK TIME account balance is XXXX value

DHCP fail

You have enabled DHCP. It appears as if your ISP doesn’t support DHCP. Please disable your DHCP.

Expired

Your TALK TIME account has expired.

In progress

Two parties are using Super Phone for communication. It shows after your counterpart presses  and is ready to connect to Internet.

Internet error

Internet connection is bad

XXXXXX call

Receiving a connection request from another Super Phone No. XXXXXX

Line busy

TALK TIME network is busy.

Link XXXXXX

Counterpart’s Super Phone XXXXXX is found & connection in process.

Network error

Internet connection bad

No phone no.

No ISP telephone number is entered or wrong ISP is entered. May happen when active ISP is set to the secondary one. Go to ‘Internet’ setup and set active ISP as ‘default.’

No service

The telephone number you dialed is not in the service area.

Party offline

Your counterpart is not connected to Internet.

Please wait

Tasks are ongoing. Please wait a moment.

PPP error

ISP connection error

Ready for dial

Please enter the telephone number you want to dial

Search XXXXXX

In search of Super Phone No. XXXXXX

Server Busy

The destination TALK TIME network is busy now.

Server found

Is connecting to TALK TIME

The end

Conversation end

Wrong account

TALK TIME account is not correct, or TALK TIME account has no balance.

Wrong device

You entered the wrong Super Phone number of your counterpart.

Wrong number

The telephone number you entered is not correct.

Quick Tips – Using Your Super Phone

Save money

If no one pick up after 20 seconds-hang up-no charge.

Super Phone #

Found on the bottom of the Super Phone-next to ID No.

Press # # on phone keypad

To put the Super Phone Dialup online- tells your phone to connect to the Internet to make a Super Phone call.

Press *88# on phone keypad

To check the ITSP account balance remaining on your Super Phone

Press *99# on phone keypad

To check the ID balance (remote fill) remaining on your Super Phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting

 

1. How do I know if my configuration is successful?

After you complete Basic Setup, the LCD panel shows a steady (sign on PSTN Mode or a steady @ sign on SP-PHONE Mode.

 

2. If my (sign (on PSTN Mode) or @ sign (on SP-PHONE Mode) is not steady, i.e., flashing, what should I do ?

Check the Basic Setup Items: IP Address, Gateway IP Address, Subnet Mask. You may get the above information from your ISP or MIS personnel.

 

3. Do I need a real IP address to configure my SP-3000?

Yes! You need to assign a real IP address to your SP-3000. Moreover, this IP address cannot be shared by other equipment on the LAN.

 

4. If my ISP assigns a dynamic real IP to me, what I should do?

Some broadband operators assign dynamic IP addresses to subscribers. SP-3000 supports DHCP function. Make sure the dynamic IP is real IP. Go to DHCP setup item and enable this function.

 

5. If there is a DHCP on the LAN, what I should do?

SP-3000 supports DHCP function. If there is a DHCP server on your network environment, simply go to DHCP setup item and enable this function.

 

6. What kind of network interface does my SP-3000 support?

SP-3000 provides value-added voice communications for broadband or wideband users. It  supports Ethernet interface from Leased Line, xDSL and Cable Modem.

 

7. There is a firewall on my LAN. Will it block my voice?

If there is a firewall on your LAN, it blocks the voice packets, too. At this moment, the remote party can hear your voice, but the remote party’s voice will be blocked by the firewall. Please advise your MIS personnel to open UDP 1101 port and TCP 1100 port, so the voice data can pass through.

 

8. If I have a PBX in my office, can I share the SP-3000 so that everyone can use it?

The home version of SP-3000 is designed for individual users. We don’t recommend you equip home version of SP-3000 on your PBX system. The impedance might cause noises. We recommend you to use the other SUPER TECHNOLOGIES’ Ethernet Phone Device “Super Phone” for PBX application.

 

9. Can I upgrade my SP-3000?

Yes! Super Technologies keeps on providing more functions to users. To download the latest version, simply go to SYSTEM SETUP and enter AUTO UPGRADE item. Press ENETR button. SP-3000 will download the latest software for you automatically.

 

 

Contacting Super Phone Support

 

Reach Super Phone Suppor at the following phone numbers for talk time and support. Dial *887009# on your Super Phone when it is online with @ sign displayed. Or call 1.800.959.8924 from a regular phone.

 

On the web logon to http://www.mysuperphone.com/usersupport any time and describe your problem.

On ICQ add ICQ Number 132814115.

On MSN add the ID support@mysuperphone.com

 

For sales and other business development queries, contact us at 1.800.959.8923 or email at sales@mysuperphone.com

On the web you may reach us at http://www.mysuperphone.com/contact

 

If you live in USA, you may also mail us or visit our office at

 

Super Technologies, Inc.

914 Scenic HWY

Pensacola, FL 32503

USA. Ph: 1.800.959.8923

 

 

 

T A L K  O V E R   I N T E R N E T   F O R   F R E E

Super Technologies, Inc.

http://www.supertec.com

http://www.mysuperphone.com

http://www.callkiosk.com